Company
About Us
Altovias Bank offers checking, savings, lending and investment accounts through online and mobile banking, with a service team to help when you need it.
Community focus
Accounts and services designed around the households and small businesses we serve.
Customer first
Fewer products, plain language and fees you can find in one place.
Responsible banking
Careful lending and clear disclosure.
At a glance
- What we offer
- Checking, savings, lending and investment accounts
- Ways to bank
- Online, mobile, by phone and by branch appointment
- Support hours
- Monday to Friday 8:00 AM to 8:00 PM ET, Saturday 9:00 AM to 4:00 PM ET
- support@altovias.com
- Rates and fees
- Published on the Rates and Fees pages
Who we serve
We focus on households and small businesses that want straightforward accounts, clear pricing and tools that work as well on a phone as on a desktop.
- Checking, savings and lending in one place
- Online and mobile banking on any device
- Support from a person when you need one
How we work
We keep the product line short and the pricing visible. Rates and fees are published, statements are generated from your account ledger, and sensitive actions are confirmed with a transfer PIN or an emailed code.
- Published rates and fees
- Statements generated from your ledger
- Confirmation on sensitive actions
Our principles
These guide what we build and how we talk to customers.
- Plain language over jargon
- Published pricing with no surprises
- Security by default
- Design that works for everyone
How we serve customers
Most banking happens online, and we want it to feel effortless. When you need a person, you can reach one by phone, by secure message or at a branch.
- Secure messages get a reply within one business day
- Card and fraud issues can be reported at any time
- Branch appointments are available for lending and planning conversations
How we approach banking
- 1
Keep it clear
Plain language on every page, and fees you can find in one place.
- 2
Keep it secure
Layers of protection that you can see and control.
- 3
Keep it accessible
Design that works with keyboards, screen readers and small screens.
- 4
Keep it human
A person to talk to when a question does not fit a form.
Frequently asked questions
Quick answers about about us.
How do I contact Altovias Bank?
Where can I find your rates and fees?
How can I reach customer service?
Where do I find fees and rates?
How do you protect my information?
Ready to get started?
Open an account online in about ten minutes, or talk to us first. You will need your address, date of birth and an email address.