Support
Help Center
Answers to common questions, step by step guides and ways to reach a person when you need one.
Secure messages
Send a message from online banking and get a reply within one business day.
Visit a branch
Find a branch or ATM near you.
At a glance
- Hours
- Monday to Friday 8:00 AM to 8:00 PM ET, Saturday 9:00 AM to 4:00 PM ET
- support@altovias.com
- Secure messages
- From online banking, with a reply within one business day
- Lost or stolen card
- Freeze it in online banking, or call at any time
Popular topics
Most questions are about signing in, transfers and cards. These guides cover the essentials.
- Reset your password
- Set up or change your transfer PIN
- Make a transfer or pay a bill
- Freeze a lost card
- Download a statement or receipt
Contact hours
Our service team is available at the times below. Security issues such as a lost card can be reported at any time.
- Monday to Friday 8:00 AM to 8:00 PM ET
- Saturday 9:00 AM to 4:00 PM ET
- Card and fraud line 24 hours
Managing your accounts
Everyday tasks, step by step.
- Open Statements to download a statement or receipt
- Open Accounts, then Open a new account, to add an account
- Open Settings, then Profile, to update your address
- Open Cards to freeze a card or change its limits
Staying secure
Keep your profile protected.
- Open Security to change your password or transfer PIN
- Open Devices and sessions to end a session
- Report a suspicious message through Contact Us
- File a dispute from Disputes in online banking
Get help fast
- 1
Search the guides
Most questions about signing in, transfers and cards are answered below.
- 2
Send a secure message
Use Messages in online banking for anything involving your accounts.
- 3
Call us
Talk to a person during service hours, or any time for card and fraud issues.
- 4
Visit a branch
Find a location and book an appointment.
Frequently asked questions
Quick answers about help center.
How do I reset my password?
Why was I signed out?
How do I update my address?
How do I freeze a lost card?
How do I file a dispute?
How do I download a statement?
Where can I see my sign in history?
Ready to get started?
Open an account online in about ten minutes, or talk to us first. You will need your address, date of birth and an email address.