Security
Fraud Protection
Monitoring, alerts and clear steps for common scams. We watch for unusual activity and give you the tools to respond quickly.
Activity monitoring
Rules review large, fast or unusual transfers and flag them for review.
Real time alerts
Purchases, new payees and sign ins from new devices trigger alerts.
Zero liability
You are not responsible for unauthorized card transactions reported promptly.
At a glance
- Monitoring
- Rules review large, fast or unusual transfers
- Alerts
- New payees, purchases and sign ins from new devices
- Card liability
- You are not responsible for unauthorized card transactions reported promptly
- Disputes
- File from online banking and track the status
- Provisional credit
- Provided while we investigate, where applicable
- What we never ask for
- Your password, transfer PIN or verification codes
Recognize common scams
Scammers create urgency. Slow down and verify before you send money, especially to someone you have never met in person.
- Impersonation of banks and government agencies
- Romance and investment scams
- Requests for gift cards or wire transfers
- Fake invoices and overpayment schemes
Report and dispute
File a dispute for a card or account transaction from online banking. Our team reviews it and updates you in Secure Messages.
- Start a dispute in two minutes
- Track status online
- Provisional credit while we investigate, where applicable
Scams to watch for
Scammers rely on urgency and trust. These are the patterns we see most often.
- A message that claims to be from a bank or government agency and asks you to move money
- A romance or investment opportunity from someone you have not met
- A request to pay with gift cards or a wire transfer
- An invoice that looks familiar but has new payment details
Slow down and verify
A few seconds of checking stops most scams.
- Look up the phone number yourself instead of using the one in the message
- Never share a code we email to you with anyone
- Confirm new payment details by phone with a number you already trust
If you spot something wrong
- 1
Freeze the card
Do it from Cards in online banking. You can unfreeze it later.
- 2
Secure your profile
Change your password and sign out other devices.
- 3
File a dispute
Choose the transaction under Disputes and describe what happened.
- 4
Contact us
Send a secure message or call, so we can review your recent activity.
Frequently asked questions
Quick answers about fraud protection.
What should I do if I sent money to a scammer?
How do I dispute a charge?
Will you call me about suspicious activity?
What should I do if I sent money to a scammer?
How long does a dispute take?
Will you call to ask for my details?
Ready to get started?
Open an account online in about ten minutes, or talk to us first. You will need your address, date of birth and an email address.